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What Restaurant Analytics Can Teach Business Owners Who Know It All

Leave a Comment / Knowledge / Inspiration / By [email protected]

Restaurant owners have a lot of knowledge about how to run their business: staffing, product, customer service, planning, scheduling, and organization. But a lot of important business decisions are made based on intuition, or a “gut feeling.” And while intuition is valuable, it’s usually earned through years of experiential learning. A data-driven strategy derived from …

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How to Convert Your Employees Into Loyalty Program Ambassadors

Leave a Comment / Customer Engagement & Loyalty / By [email protected]

A loyalty program – a structured, long-term marketing effort designed to encourage customer behaviors with rewards – can provide a business with many benefits. Increased sales, improved customer engagement, strengthened brand identity, and the ability to begin gathering valuable first-party data are typical results of a well-conceived, properly-implemented loyalty program.

How to prepare your store and staff for busy holidays during the pandemic?

Leave a Comment / Covid-19 / By [email protected]

The holiday season is coming, and restaurants and retail stores are getting ready for a different landscape. The health and economic challenges associated with the Covid-19 pandemic have already transformed how people shop, and most of these changes may become the new normal.

Create Unalike Holiday Season Newsletters to Wow your Customers

Leave a Comment / Seasonal Trends / By [email protected]

It is almost that time of the year again and what better time than now to start preparing for a fun and festive newsletter for your subscribers? It is a treat to receive an engrossing and well-written newsletter, that includes interesting-to-read content, colorful and relevant images, a structured format, or nice offers and discounts. But …

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5 Ways POS Integrations Can Drive Growth for Restaurants

Leave a Comment / POS Guide / By [email protected]

The restaurant industry has always been challenging: competition, low profit margins, and high turnover make effective management difficult, regardless of the type of restaurant or level of owner experience. However, current conditions have increased these challenges significantly.

Keep in touch with customers during a pandemic

How can you stay engaged with your customers during Covid-19?

Leave a Comment / Covid-19 / By [email protected]

The reverberations of the pandemic have been experienced around the world and have impacted each and every one of us. Gyms, malls, restaurants and other retailers that have a physical presence have been massively hit and all had to adapt to new ways of operations.

Push Notifications That Will Push Your Omnichannel Marketing Forward

Leave a Comment / Customer Engagement & Loyalty / By [email protected]

Offering delivery, take away, and sit-down dining, restaurants must align their messaging across channels to provide the best customer experience possible. When you deliver a cohesive message and experience to your customers on every channel, your brand gains recognition, and the relationship between brand and customer can grow stronger than ever before.

You’ve got a Friend: Referral Programs that Drive New Business

Leave a Comment / Customer Engagement & Loyalty / By [email protected]

We’ve already discussed the importance of keeping your happiest customers coming back for more, but what does it take to build your customer base beyond your loyal following? It turns out that word-of-mouth marketing is one of the most powerful tools in your arsenal when it comes to new customer acquisition.

The Next Generation of Customer Engagement Mobile Apps Has Arrived

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Como Sense is currently the customer engagement solution of choice for hundreds of leading businesses around the world. One key factor that goes into keeping their customers loyal is a clear, easy-to-use, slick mobile app experience, which is something we’ve been always striving to provide.

How Reservation Tools Help Restaurants Own Valuable Customer Data

Leave a Comment / Customer Engagement & Loyalty / By [email protected]

Imagine making an online reservation for two at one of your favorite restaurants, and a few hours before you and your dining partner arrive, you get a text message. The text contains a personalized offer for two of your favorite desserts if you spend $75 or more. Though you weren’t planning on splurging, you decide …

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